Returns Policy

Hey there, lovely customer! We totally understand that sometimes plans change, and that's okay. We want to explain our Return and Refund Policy:

1. Hugs, but No Refunds for Booked Services: When you book a service with us, you're reserving a special spot in our team's heart and schedule, and sadly, this means others can't take that spot. So, refunds for these services aren't possible. Think of it like booking a concert ticket - once you've got it, it's yours to enjoy!

2. Purchased Items Policy: Our items come from our specialized departments from all over the US and beyond. We put a lot of love and care into them, so we don't offer refunds. But hey, if something's up, reach out to us. We're here to listen and help on a case-by-case basis. Maybe we can work some magic!

3. How Returns Work When They're a Yes!:

   - Return Terms: Got an approval from us? Awesome! You've got 15 days to make the return.

   - State of Return: Just a gentle reminder, booked services can't be returned.

   - Reason for Return: Our lovely admin team will be the judge of this. We trust their wisdom!

   - Return Process: Just give our customer service team a shout. They're super friendly and ready to assist!

   - Refund Process: If your refund gets the green light, we'll process it in 30 business days. We appreciate your patience!

4. Need to Chat?: We're all ears! Drop us a line at team@courtneysmith.ai.

Remember, we're here to spread joy and make your experience with us as delightful as possible. Your happiness is our top priority! 🌟